Description and Notice of the Data Protection Policy
Limited liability company LTD "Elfarm Herbalshop" Herbals.lv
 
Valid from: 25/05/2018
Herbals.lv (LTD Elfarm Herbalshop) complies with the General Data Protection Regulation of the European Union no. 2016/679 requirements in Latvia. Your personal data is safe with us!
LTD "Elfarm Herbalshop" provides you with the best user experience. Our goal is to inform you as clearly as possible about how and why we use your personal information. We obtain information about you from various sources. Some of the information may be personal information that can be used to identify you (your first name, last name, email address, telephone number or residential postal address). By using our website to purchase goods or services, you confirm that you understand the Privacy Policy and agree to follow changes to it.
 
LTD "Elfarm Herbalshop" has the right to make changes at any time, which are published on the website www.herbals.lv. Please read it again before making any further purchases. The privacy policy explains how LTD "Elfarm Herbalshop" processes your personal data when you use the services of our website. This Policy provides you with information about what information we collect, how we use and protect it. The policy applies to the processing of all types of personal data from the Herbals.lv website. Detailed information on the protection of your data is summarized below.
 
Collection and use of personal data
LTD "Elfarm Herbalshop" collects information to provide even better services and user experience. We maintain responsibility for data processing and the importance of confidentiality. LTD "Elfarm Herbalshop" collects the private data necessary for you to achieve the goal of purchasing goods, receiving services or information. When making a purchase, submitting personal data is mandatory, because without it you cannot make a purchase.
 
Obtaining information
You provide us with personal information (name, surname; telephone number; e-mail address; delivery address for goods or services) by signing up for a service account on our website, calling or sending an e-mail. Your personal data is automatically anonymized after the completion of the order (delivery, cancellation or return).
 
You indicate the way in which you want to receive information about our goods and services sent by us (by sending an SMS, to a postal address or an electronic address). LTD "Elfarm Herbalshop" uses cookies (small files stored in your computer's browser) to ensure the functionality of the website, remembering your wishes for purchase and receiving advertising, as well as to obtain statistical data on the flow, number and time of visitors to the page and to improve the efficiency of the website. Enabled cookies will provide you with a better experience and ease of use, they are not necessarily required for the basic functions of the website. Deleting saved cookies is possible in the settings section of your device's internet browser by deleting the history of saved cookies.
 
LTD "Elfarm Herbalshop" can receive your personal information as a website user only from you personally and only if you use the website's services (registration of orders, contacting customer service support, making feedback on a purchase or service or e-mail). Limited liability company "Elfarm Herbalshop" (legal address: Riga, Struktoru street 4A - 46, LV-1039; office address: Kr. Valdemāra street 159, Latvia, e-mail: info@herbals.lv, hereinafter referred to as Herbals or We), according to the legislation of the Republic of Latvia and the European Union, is the controller of personal data. We are required by law to protect entrusted information and personal privacy.
 
In this document, we provide you with information about the personal data that we process, about the data that we need to transfer to third parties in order to fulfill our mutual agreements, about the duration of data storage and your rights to deal with your data. This document also provides information about the data that is collected or processed on online sites (our website), as well as our behaviour in sending commercial communications and other information that occurs through online services (the Internet). Please read this document carefully. In case of any questions, we will be happy to provide you with explanations about our data processing principles and your rights.
 
1. Collection and use of personal data
1.1. What types of information we collect
We collect personal data about you if you choose to provide such data, such as an e-mail address or telephone number for communication and receiving current information. You have the right to request from us access to your personal data and its rectification or deletion, or restriction of processing, as well as the right to object to processing and the right to data portability. You can withdraw your consent to use data for communication at any time and we will delete your data. When providing services or performing terms of our mutual agreements, we may need other personal data from you. In order for us to fulfil your order and deliver the goods, we may need your name, address, social security number or date of birth, identity document data or other information. We request this data only for the delivery of the product you ordered and do not perform any other actions with it. As soon as you receive the product, we will delete your data.
Given that in some cases your information may be stored for the purpose of ensuring the quality of the service (for example, to ensure that the delivered product meets your requirements). In such cases, we will delete your data as soon as the quality assurance period of the product supplied by us has expired.
We may use and analyse your information, including information about how you use our services, to create reports that can help us improve the quality of our services.
1.2. Automatically collected data
LTD "Elfarm Herbalshop" can automatically collect data that includes, but is not limited to:
- IP address, browser type and language
- Access time and visited pages
- Cookies and pixel tags
- When using our website or other online service, we may collect information about your behaviour on the website. This information may be about the websites from which you have visited us, your search queries on our website, and your clicks and pages visited on the website.
 
2. Your Rights
LTD "Elfarm Herbalshop" grants you several rights regarding your personal data so that you can control their use:
- Access to your personal data
- Correction or deletion of data
- Withdrawal of consent
- Submission of objections
- Limitation of data processing
- Data portability
You can exercise this right by contacting us in writing to the indicated e-mail address info@herbals.lv. We will respond to your requests within a reasonable time and provide you with information about the actions taken in relation to your data.
3. Access to data by third parties
LTD "Elfarm Herbalshop" ensures the security of your data and only transfers them to third parties in case of necessity, in compliance with the requirements of Latvian and EU legislation. These third parties include:
- Service providers
- IT system maintainers
- Law enforcement agencies
- To other persons in accordance with the requirements of regulatory acts
Third parties are bound by the obligation to ensure the security of your data and to use them only in accordance with the instructions of LTD "Elfarm Herbalshop".
 
4. Data Security
LTD "Elfarm Herbalshop" provides appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. These measures include:
- Use of encryption technology
- Regular security check
- Limiting access to data
 
5. Duration of data storage
LTD "Elfarm Herbalshop" keeps your personal data for as long as it is necessary to achieve the purposes of its processing or until you request its deletion. After this period, your data will be deleted or anonymized.
 
6. Contact information
If you have any questions or complaints about the processing of your personal data, please contact us:
E-mail: info@herbals.lv
Address: 159 Kr. Valdemāra Street, Riga, Latvia
We will be happy to provide you with an explanation and help you solve any problem related to the protection of your personal data.